Privacy Policy

Last updated: 26 October 2026

This policy explains what Freshen Homes LLC does with your information.

1. Who we are

Freshen Homes LLC
5851 Legacy Circle, 6th Floor, Office 6097
Plano, TX 75024

2. What we collect

When you contact us or book a service: your name, phone number, email address, the zip code or address of the property, and whatever you tell us about the work you need.

When we carry out work: notes and photographs of the system we worked on, and a record of the work done and what it cost.

When you use our website: your device and browser type, the pages you visit, how you arrived at the site, and your approximate location based on IP address. This information comes from cookies and similar technologies — see section 6.

We do not collect payment card details through this website.

3. Why we use it

To respond to your enquiry and arrange an appointment
To carry out the work, quote it, and invoice it
To produce and send you your inspection report
To contact you about your booking, by phone, email or text message
To keep a record of work we have carried out
To understand how our website is used and improve it
To meet our legal, tax and insurance obligations

4. Text messages

If you opt in to text messages, we use your mobile number to send you messages about your booking.

We do not sell your phone number, and we do not share your mobile opt-in information or consent with third parties or affiliates for their own marketing purposes. Your number is shared only with the service providers who deliver those messages on our behalf.

You can stop text messages at any time by replying STOP to any message. Full details, including message frequency and how to get help, are in our Terms of Service.

5. Who we share it with

We share information with the service providers who help us run the business:

Our customer and booking system
The provider who sends text messages on our behalf
Our email and website hosting providers
Google Analytics, for website measurement
Meta (Facebook and Instagram) and Google Ads, for advertising and measuring how it performs

These providers act on our instructions and may only use your information to provide services to us.

We may also share information where the law requires it, or where we need to establish or defend a legal claim.

We do not sell your personal information.

6. Cookies and tracking

Our website uses cookies and similar technologies, including Google Analytics delivered through Google Tag Manager, to understand how the site is used. We also use advertising tags from Meta and Google Ads, which tell those platforms when someone visits the site after seeing our ads, so we can measure how the ads perform.

You can block or delete cookies through your browser settings. Some parts of the site may not work properly if you do.

7. Photographs

We photograph the duct, vent or chimney systems we work on, and we include those photographs in your report.

We may use these photographs in our own marketing. We do not publish anything that identifies you, your address, or the inside of your home beyond the system we worked on.

If you would rather we did not use photographs from your job, tell us and we will not.

8. How long we keep it

We keep customer and job records for as long as we need them to provide the service, meet our legal and tax obligations, and deal with any claim that may arise.

9. Your choices

Stop text messages — reply STOP to any message
Stop marketing emails — use the unsubscribe link in the email, or email us
See or correct your information — email info@freshenhomes.com
Ask us to delete your information — email info@freshenhomes.com. We may need to keep some records for legal, tax or insurance reasons

10. Children

Our services are for homeowners and tenants. We do not knowingly collect information from children.

11. Security

We take reasonable steps to protect the information we hold. No system is completely secure, and we cannot guarantee absolute security.

12. Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page.

13. Contact us

If you have questions about this policy, or about the information we hold:

Freshen Homes LLC, 5851 Legacy Circle, 6th Floor, Office 6097, Plano, TX 75024
(945) 440-9035 · info@freshenhomes.com