Terms of Service

These terms apply when you book or receive services from Freshen Homes LLC. By booking with us, you agree to them.

1. Who we are

Freshen Homes LLC
5851 Legacy Circle, 6th Floor, Office 6097
Plano, TX 75024

(945) 440-9035
info@freshenhomes.com

Business hours are Monday to Saturday, 9:00am to 5:00pm.

2. What we do

We clean residential air duct systems, dryer vents and chimneys for homes across Plano, Dallas, Fort Worth, Frisco, McKinney and Allen.

3. Quotes and pricing

Duct cleaning is priced per vent. You receive a written quote before any work begins, and the price we quote is the price you pay for the work described in it.

If something comes up during the job that was not in the quote, we stop, show you what we have found, and give you a revised quote in writing. We do not change the price of agreed work once it is underway, and we do not carry out additional work without your agreement.

4. The free inspection

The inspection is free. There is no call-out charge and no diagnostic fee.

You keep the written report and the photographs whether or not you book any work. Booking work is not a condition of receiving them.

The inspection covers what our technician can reach and see on the day of the visit. It is not a structural, mechanical or building survey, and it does not certify that a system is safe, compliant or fit for any particular purpose.

5. Booking, access and cancellation

To carry out the work we need access to the property, to the relevant system, and to electricity and water where these are required. Someone aged 18 or over must be present for the duration of the visit.

Please tell us in advance about pets, alarm systems, parking restrictions, or any part of the property that is difficult to reach. If attic or roof access is required and is unsafe, blocked or unavailable on the day, we may not be able to complete the work.

If we cannot gain access at the agreed time, or the property is not ready for us to work, we may need to reschedule.

6. The condition of your property

Ductwork, vents and chimneys in older or previously modified properties are sometimes already damaged, disconnected or poorly installed before we arrive.

Where we find existing damage, we photograph it and include it in your report before any cleaning takes place. We are not responsible for pre-existing damage, wear, or defects in materials or installation.

We are responsible for damage we cause through our own negligence, and we carry general liability insurance for that purpose.

7. Photographs and your report

We photograph your system before and after the work as a standard part of every job, and we give you a written report containing those photographs.

We may use photographs of ductwork, vents and chimneys in our own marketing. We do not publish anything that identifies you, your address, or the inside of your home beyond the system we worked on.

If you would rather we did not use photographs from your job, tell us and we will not.

8. Insurance and credentials

Freshen Homes LLC carries general liability insurance. A certificate is available on request.

Our technicians are TDLR-Certified Technicians, registered with the Texas Department of Licensing and Regulation.

9. Limits of our responsibility

We are responsible for loss or damage caused by our negligence, or by our failure to carry out the work with reasonable care and skill.

We are not responsible for pre-existing damage or defects, for loss caused by conditions we could not reasonably have discovered, or for indirect or consequential losses.

10. If something goes wrong

Call us on (945) 440-9035 or email info@freshenhomes.com and tell us what happened. We will respond, and where we are at fault we will put it right.

11. Text messages

What we send

If you opt in, we send text messages about your booking — confirming appointments, letting you know when a technician is on the way, and following up about your report or quote.

How you opt in

By ticking the text message box on our contact form, or by telling us directly that you would like updates by text.

We do not add your number to text messaging simply because you called us or gave us your number for another reason.

Message frequency

Message frequency varies depending on your booking. Most customers receive a small number of messages around the time of their appointment.

Cost

Message and data rates may apply, depending on your mobile plan. We do not charge you for the messages themselves.

How to stop

Reply STOP to any message and we will stop texting you. You will receive one confirmation that you have been unsubscribed, and nothing after that.

You can also call us on (945) 440-9035 or email info@freshenhomes.com.

Stopping text messages does not cancel your booking. We will contact you by phone or email instead.

How to get help

Reply HELP to any message, or call us on (945) 440-9035.

Carriers

Carriers are not liable for delayed or undelivered messages.

Your number

We do not sell your phone number. We do not share your mobile opt-in information or consent with third parties or affiliates for their own marketing purposes. We share your number with the software providers who send messages on our behalf, and with nobody else for marketing.

See our Privacy Policy for how we handle your information generally.

12. Changes to these terms

We may update these terms from time to time. The version that applies to your booking is the one published on this page on the date you book.

13. Governing law

These terms are governed by the laws of the State of Texas.

14. Contact

Freshen Homes LLC, 5851 Legacy Circle, 6th Floor, Office 6097, Plano, TX 75024
(945) 440-9035 · info@freshenhomes.com